Q. What do I receive when I Buy a Number?

You will receive a pay as you go simcard containing the number you have purchased. 

 

Q. Are the Simcards/Mobile Numbers Brand new and Unused? 

Yes, We only sell  Brand New and Unused numbers.

Q. I'm a company director, Can I Purchase this for Business use?
Of course! Just imagine how eye-catching this number will be in your adverts such as magazines,newspapers, pamphlets, vans, taxis, and how easy it will be for  prospective customers to remember.

Q. Can i have one of these Numbers on my Existing Contract / "Pay As You Go" Simcard?  How do I change my Number?
Any of the numbers can be transferred onto the network of your choice replacing  your existing number therefore you do not need to change your contract to use these numbers and you can continue with your preferred network.

 

For this purpose, you need to obtain the PAC from the network provider, you can do it yourself or we can help you with it, then all you need to do is  to pass the PAC to your preferred network  provider and the new number will replace your old number within a few days. Please note some network providers may require a £5 top up before releasing the PAC code however you can spend it all (towards calls or texts) before porting.

 

Q.How long does it take to receive the Number?

The numbers are sent via Royal mail , either via First class recorded or Special delivery (Next day).

However We aim to deliver within 1-3 working days.

 

Q. How can I Pay for the Numbers?

Paypal, We accept payment by most major credit and debit cards.

 

Q. I don’t Have a Paypal Account - Can I Still Pay?

Yes, very easily. To pay by Paypal without an account, you need to click on the small blue link to the bottom left hand of the page that says “Don’t have a Paypal Account? - Use your Credit Card or Bank Account (Where Available)” and this will allow you to enter your details without having an existing Paypal Account.

 

 

GENERAL FAQ

 

Pay-as-you-go vs. Contract
A common question - what should you go for... Pay-as-you-go, or Contract, for your next phone?
Well, pay-monthly contracts works for some people, pay-as-you-go works for others. It depends on your usage, finances and comfort-level. The best way to control your spending is pay-as-you-go, but the charges are generally a little higher, and there are less special offers, as the network operator would rather tie you in for the long term.

We recommend that the first thing to do, is to look at your current or proposed spending (voice calls and text messages), and compare against a tariff.

Free SIM cards

You can get two free T-Mobile SIM cards, with a free weekend texts offer. just click on the left banner and order your free tmobile simcards.

I'm being asked for my PUK. What does that mean?
PUK stands for 'Pin Unlock Code', and has to be entered if you've locked your SIM by repeatedly entering the wrong PIN code. If you're asked for a PUK code, you've had more goes at guessing your SIM card PIN code than you're allowed.

 

You'll need to phone your network provider Customer Services for your PUK code to unlock the SIM. For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM.

How do I find out my own mobile number?

If you've got a SIM card for a mobile, and don't know what the phone number is - the easiest way to check, is to use the card to phone a landline phone number, and then from that landline phone, dial 1471. Caller identification should then repeat the number to you.

Alternatively, call Customer Services from the mobile - they should be able to see your number.

My phone is network locked
If you've bought a second-hand mobile, or have changed networks, you may find that you're unable to use the handset with a new SIM card - you may be prompted to enter a "restriction code", "network code" or "subsidy code", or get a message telling you that you can't connect to a certain network.

This is likely to be because the handset is "locked" to a particular network. This is something done by network operators to ensure that their handsets aren't sold on, or used on other networks, until the user's contract ends. When you sign to a contract, you normally get a discounted (subsidised) handset, and the network operator ties you in to a contract for at least a year, so that they make enough money to pay for the cost of the discounted handset.

There are various ways of "unlocking" a handset that's locked to a network - most of which involve connecting cables to your phone and using unapproved software, or paying money to disreputable sources - but this is not something that the network operators offer, support, or condone. The correct way to handle this is to contact the network operator that's locked the phone to get an unlock code - there may be a charge for this.

Using your handset overseas
If you want to use your handset overseas, there are two things you need to bear in mind: You must have your phone set to "International roaming". You need to contact your mobile phone network provider to ensure that this service is enabled for your phone Your handset must work on the frequencies in use in the country you'll be travelling to. UK users should look for a tri-band phone - these operate on EGSM900/1800 (Europe, Africa, Asia Pacific), and GSM1900 (USA, Canada, South America), or for better global coverage, a quad-band phone.

 

What is SMS?
SMS stands for Short Message Service, but is more commonly known as "texting". Text messaging is of course hugely popular, especially where you consider that the Network Operators never expected it to be a hit - in fact it was 'launched' by accident. Mobile Phone Network Operators used a spare data channel to send each other messages, and it caught on. Improvements to the service, such as T9 predictive text (to help type faster), have helped to improve the service, and a number of enhancements such as enhanced messaging (EMS) led to MMS multimedia messaging (messages with video, photos and sound).

As well as sending text messages to friends, SMS messages can be used by your operator to send you phone settings over-the-air and software, for companies to send dedicated content (and spam) to your mobile, and for services such as online voting, news alerts and competitions.

 

What is MMS?
MMS stands for Multimedia Messaging Service, and more commonly referred to as 'Picture Messaging'.
MMS beats the standard SMS text message as it adds animation, images, sound and video.

With an MMS-enabled phone you can:

Take digital photographs and store photographs on the Internet

Send and receive full colour pictures

Send and receive voice clips

Add a text message to your picture

Purchase pictures and sounds from the Internet

Have enhanced polyphonic ringtones

What's 3G all about?

3G was launched in the UK in March 2003 by the network operator 3. The other UK network operators later launched their their 3G services.

3G stands for the "third generation" of mobile phone handsets... (1G was the old analogue system, 2G was the digital handsets that we were using a few years ago, with 2.5G representing handsets with data capabilities over GPRS).

3G is all about data, and letting mobile phones and mobile computers surf the 'net using Broadband speeds over a mobile phone network. The features you can get from 3G are as follows:

 

Super-fast surfing and downloads: 3G offers speeds in the Megabit range not the Kilobit range - offering a much faster download service than we've been used to in the UK.

Download video: This was the big selling point when 3G launched - the ability to watch streamed video clips on your handset - this can be live TV, sports snippets, music, news headlines, weather forecasts, adult content, or movie trailers.

Video calls: Make and receive video calls to/from other 3G users. See who you're talking to in real time

Pictures: 3G phones can take still digital pictures as well as coping with video. You can send photos to other 3G users, as well as to users with non-3G phones that use MMS. Data speeds are considerably faster than a standard 2.5G MMS phone.

Location-based services: See a map of where you are, and where to find nearest shops, banks, etc (more). Some handsets, like the Apple iPhone have built-in GPS for navigation

Games: Download games up to 30 times faster than on a standard GSM phone, and play online games.

 

What is Bluetooth?

Bluetooth is a wireless technology that allows computers, phones and other devices to talk to each other over short distances (up to 100 meters). Bluetooth uses radio waves (in the 2.4 Gigahertz range), and is designed to be a secure and inexpensive way of connecting and exchanging information between devices without wires.

You'll find Bluetooth in many of the newer mobile phones, handheld computers, laptops, printers, handheld organisers, as well as in all sorts of products.

Uses of Bluetooth include: sending photos from your mobile, exchanging business cards, sending voice from a headset to a mobile phone, and real-time satellite navigation using GPS.

 

What can I do with infrared?
Many phone handsets now come with infrared (IrDA) built-in. By lining up the infrared 'eye' with other devices, you can send data.

 

What is GPS?
GPS receivers are able to obtain their location by acquiring a signal from some of the 27 satellites that orbit the globe. The GPS system, originally for use by the US military, is now available to all for location-finding and navigation. With a GPS receiver, road warriors, pilots, ramblers, and nautical folk can find out where they are, plan routes, help get on the wrong track when lost, and generally make travelling a whole lot easier. A GPS receiver makes use of signals received from the satellites, using three or more to pinpoint your position. Obviously, you need line-of-sight for this to work, so your receiver must be able to see the sky.

 

Network-specific Questions

Voicemail Questions

Voicemail retrieval codes

o2: 901
Vodafone: 121
Orange: 123

Voicemail default PIN codes

o2: 8705
Vodafone: 3333
Orange: 1111
T-Mobile: 1210
Virgin: 7890

 
SMS Service Centre numbers

The SMS text message service centre numbers for UK network operators are on our SMS page
Customer Services numbers

Below is a list of the main Customer Services numbers for the UK network operators:

Orange: 150 from your mobile, or 07973 100 150

o2: 08702 410 202 (contract customers) or 08705 678 678 (prepay)

Vodafone: 191 from your mobile phone or 07836 191 191

T-mobile: 150 from your mobile, or 0845 412 5000

Virgin Mobile: 789 from your mobile, or 0845 6000 789

3 / Three: 08707-330330

Tesco Mobile: 0870 900 4455

 

Lost/stolen mobile?

All mobile phone users should keep a note of their handset serial number, just in case. This can be used to bar your phone quickly, and to enable the police to trace a stolen phone.

If you lose your handset, you need to contact the Service Provider (and the police). The Service Provider will bar both the mobile phone and the SIM, so that both are useless to anyone who tries to use either. The telephone numbers to call, are:
Any UK network: 08701 123 123

Vodafone: 08701 600096 or 07836 191191

O2: 08701 600096 or 0870 421 4000

Mobile Internet Questions
Can I read my email on my mobile phone?

Smartphones (advanced mobile phones with lots of features) allow you to access e-mail from your POP account via their own dedicated email application. 

Surf the Net from your mobile?
If you're keen on being able to surf the web on your mobile, you'll be pleased to know that this has got much easier and cheaper than the early days of WAP.

Handset-specific Questions

What's my handset's serial number?

All mobile phone users should keep a note of their handset's serial number, as it's very handy if the phone is lost or stolen. The number can normally be found under the battery (looking something like 3500 1234 1234 123).
You can also get this number from the phone software, by entering *#06# as if you were entering a phone number.

How do I back up the contents of my phone or SIM card?
Many phones support connection to a PC, either via a cable or Bluetooth, so you may want to consider backing up your phone data to your PC and 'sync'ing your address book to a desktop computer for safekeeping.

 

How do I beam a business card?
This depends on what phone you have and what facilities it offers. Commonly you can beam a business card between two phones using either infrared or Bluetooth. Both phones must have the same technology (infrared or Bluetooth). For Infrared, you need to line the two phones infrared windows up so that they are in line-of-sight, turn infrared on on both handsets, and send the card using the appropriate menu item in Contacts For Bluetooth, you'll need to switch Bluetooth on on both phones, and get one to search for the other. You'll then need to pair and send the card using the appropriate menu item in Contacts

 
I've turned Call Barring on by mistake

Call barring is a network operator service that prevents you from making outgoing calls to certain numbers. To change the settings, you'll need the Call barring password, which you can obtain from your service provider. You could try the default code: We believe that these are:

0000 or 1919 for Vodafone

1111 for Orange

0000 for O2

Displaying who's calling?

Your mobile uses Caller Line Identification to display details of an incoming call before you answer it.

You may notice that sometimes a caller's phone number is displayed, even though you have a name associated with that person's phone number in your address book. This tends to happen if the phone address book or SIM memory has the same phone number in twice - the phone can't make the decision, so defaults to showing just the number. The fix is to ensure that only one number is visible.